Help & Frequently Asked Questions

Open any customisable product and tap “Customise now”. Upload your photo(s), drag to position, zoom and rotate to fit, choose your frame/size/theme, then add it to the cart. For photo frames you pick portrait or landscape; for albums you pick a theme and fill each spread.

Yes. The editor shows a live preview, and after you place the order our team prepares a free design proof. We only print after the design looks right.

Use the highest-resolution photo you have. Small or blurry images may look pixelated once printed at a large size. As a guide, aim for at least 1500 pixels on the shorter side.

If your order has not entered production yet, contact us and we will help update it. Once printing starts, changes may not be possible.

Orders are paid online through our secure payment gateway — UPI, debit/credit cards and net-banking are all supported.

Yes. Payments are processed on the gateway’s secure servers. We never see or store your card or UPI credentials, and an order is marked paid only after the gateway confirms it.

All prices are shown in Indian Rupees (₹). Any applicable taxes are reflected at checkout.

Most custom orders are printed and delivered within 4–7 working days after the design proof is approved. Larger or multi-item orders may take a little longer.

Yes, we deliver pan-India with tracked shipping on every order.

Log in with your mobile number and open “My Orders” to see the status of each order — Pending, Confirmed, In production, Shipped and Delivered.

Because each item is personalised and made to order, we cannot accept returns for a change of mind. However, if the product arrives damaged or has a printing error on our side, we reprint it free of charge.

Contact us within 48 hours of delivery with photos of the damage and we will arrange a free reprint or a suitable resolution.

You can cancel before the order enters production. Once printing has started, cancellation may not be possible as the item is made specifically for you.

You log in with your mobile number using a one-time password (OTP) — no password to remember. This keeps your orders and designs linked to you.

Wait a few seconds and tap “Resend OTP”. Make sure the mobile number is correct. If it still doesn’t arrive, try again shortly.

We only use your details to process and deliver your orders. See our Terms & Conditions for how your information is handled.